Privacy Policy for Lendmatch

Last Updated: 18 August 2025

Introduction

Lendmatch Pty Ltd ABN 38 690 021 937 is committed to protecting the privacy of your personal information. We manage your personal information in an open and transparent way and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, hold, use, and disclose your personal information. By providing us with your personal information, you consent to us handling it in accordance with this policy.

1. The Types of Information We Collect

We collect personal information that is reasonably necessary for us to provide our services as a finance brokerage. The types of information we may collect include:

• Identity and Contact Information: Your full name, residential address, date of birth, phone number, and email address.
• Identification Documents: Information from your driver's licence, passport, or other identification documents.
• Financial Information: Details about your employment, income, expenses, assets, liabilities, and bank account statements.
• Credit-Related Information: Information from your credit report, including your credit history, any defaults, and your credit score.

2. How We Collect Your Information

We will collect your personal information in a fair and lawful manner. We may collect this information directly from you when you:

• Fill out a form on our website, www.lendmatch.com.au
• Communicate with us via email, telephone, or in person.
• Provide us with documentation.

We may also collect your personal information from third parties, including:

• Your nominated referral partners (e.g., your accountant or an equipment dealer).
• Credit reporting bodies.
• Publicly available sources of information.

3. How We Use and Disclose Your Information

We collect, hold, use, and disclose your personal information for the following purposes:

• To assess your financial situation and borrowing requirements.
• To source and apply for finance on your behalf with lenders and other financial institutions on our panel.
• To manage our ongoing relationship with you.
• For internal business operations, such as auditing, data analysis, and training.
• To comply with our legal and regulatory obligations.
• For direct marketing purposes, as outlined below.

4. Direct Marketing

We may use your personal information to send you marketing communications about our products and services. You may opt-out of receiving these communications at any time by following the unsubscribe link in the email or by contacting us directly.

5. Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Your information is stored securely, and we have procedures in place to safeguard it.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out-of-date, or incomplete.

To request access or a correction, please contact us using the details below. We will respond to your request within a reasonable timeframe.

7. Making a Complaint

If you believe we have breached the Australian Privacy Principles or have a complaint about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond to you in writing.

If you are not satisfied with our response, you have the right to lodge a complaint with the Australian Financial Complaints Authority (AFCA).

• Online: www.afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678

8. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: aaron@lendmatch.com.au
• Address: Office 3632, Ground Floor, 270 St. Kilda Rd, Melbourne VIC 3004